KALLENDO TRADE LTD
This Return Policy outlines the terms and conditions for returning items purchased from KALLENDO TRADE LTD. Please read this policy carefully before placing your order.
1. Return Eligibility
Most clothing items can be returned within 14 calendar days from the date you receive your parcel. To qualify for a return, the items must be unused, unwashed, in original condition with all original tags attached. Products must not have stains, damage, odour or signs of wear.
We reserve the right to refuse returns if the returned items do not meet the above requirements.
2. How to Start a Return
Before sending back any goods, you must contact our customer support team to submit a return request. Please provide your order number and state the reason for your return. Our team will reply and send you the return instructions and return address. Do not send returns without prior notification.
3. Return Shipping Cost
Customers are responsible for the return shipping cost unless the item we delivered is defective, damaged or incorrect. We strongly recommend using a trackable shipping service for returned parcels, as we cannot take responsibility for lost items during return transit.
4. Inspection & Refund
Once we receive and inspect your returned goods, we will process your refund. Refunds will be issued to the original payment method used for your purchase. Please allow reasonable processing time for the funds to appear in your account, which depends on your payment provider.
5. Damaged or Defective Items
If you receive damaged or defective clothing, please contact us immediately and provide clear photos of the item and packaging. We will review the evidence and arrange the corresponding solution for you.
6. Contact Us
If you have questions about our return policy, please reach out to our support team.